Get More Jobs — She called you first. She hired somebody else. | GoSalesPro

She called you first. She hired somebody else.

Not because he was better. Because he was reachable, and you were forty feet up with a saw running.

Thirty minutes with a person. Or call the assistant now.

The same week, before and after
MISSEDMobile · Tuesday, 4:12 PMno callback
MISSEDFacebook message · Sunday, 9:41 PMseen Friday
MISSEDWeb form · Saturday, 7:58 AMno reply
ANSWEREDMobile · Tuesday, 4:12 PMbooked
ANSWEREDFacebook message · Sunday, 9:41 PMbooked
ANSWEREDWeb form · Saturday, 7:58 AMquoted

Illustration. Your log looks like the top half today.

5.0 on Google
    9:41▪▪▪
    D
    Dana R.
    Sunday · 9:41 PM
    Hi — do you do roof repairs? There's a stain over the kitchen after the storm and it's getting bigger.
    We do. This is Dillon's assistant at Smith Roofing — I can get someone out. Is it dripping, or just the stain?
    Just the stain. Getting bigger though.
    Got it. What's the address, and is Thursday morning or Friday afternoon better?
    Thursday. 1420 Oak.
    Booked · Thu 9:00 AM · 1420 Oak

    Illustration only.

    What the week actually looks like

    You're on a roof when it rings.

    By the time your gloves are off it's an hour later. Somebody messaged your page at nine last night; you'll see it Friday. None of it shows up anywhere. It just looks like a slow month.

    When she actually reaches outEvenings and weekends, after the kids are down and the stain's gotten worse. NAR and Zillow both put most consumer inquiry outside business hours. Shape shown, not your data.

    The part you're still suspicious about.

    What you're thinking
    Straight answer
    “I can't be on the phone. I'm on a roof.”

    That's the problem, not something you fix. The phone gets answered whether you're up there or not, and the job lands on your calendar.

    “My follow-up is fine.”

    Most jobs close after the fifth follow-up and most people quit after the first (National Sales Executive Association). Follow-up is the one task with no deadline.

    “People want to talk to a person.”

    They want an answer. The National Association of Realtors finds 89% of consumers would rather text than take a call, and anyone who asks is told they're talking to an assistant.

    “Are you going to make me sound like a call center?”

    You approve every line. Right now some customers hear back the same day and some wait a week — to a homeowner about to spend the price of a used truck, inconsistent reads as risk.

    “What if it doesn't work?”

    Ask on the call and Doug will tell you what we commit to. We don't publish those terms until our attorney clears the wording.

    Bring the folder. We'll read it together.

    Thirty minutes. If the file's thin we'll say so. It costs less than the office person you'd hire to answer the phone, and it doesn't go home at five.

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